Our Commitment:
We completely guarantee the accuracy and quality of our Rx work. Laboratory errors will be fully credited upon the return of the incorrect lenses with a copy of the original invoice. If lenses and invoice are not returned with remake request, the Rx will be billed at full charge.
Cancellation or Rx Change:
If the lenses have not been generated or edged, the job may be cancelled or the Rx changed at no charge. If the job has already been generated or edged, the job will be billed at 30% off invoice price.
Doctor Change or Dispenser Error:
All doctor change or dispenser error orders will be billed at 30% off invoice price. Original invoice and lenses must be returned with request. We will honor this change policy for a period of 180 days from original invoice. After 180 days the order will be processed at full price.
Factory Scratch Coat Warranty:
For a period of one year, we will honor a "one time" replacement warranty at no charge. A copy of the original invoice and scratched lenses must be returned with the request. This policy also applies to AR coated lenses.
Segment/Fitting Heights:
We use the boxing system to figure all optical placements. Segment/Fitting Heights are measured from the top of the segment of Progressive Fitting Cross to the bottom-most part of the lens.
Payment Terms:
Payment is expected by the 15th of the month following your monthly statement.
Shipping Charges:
Free Overnight Shipping with no Handling Fees on 5 complete eyeglass orders or more per day. (Average total per week)
Prompt Payment Discount Schedule:
| Monthly Volume Discount |
| $2,000.00 - $5,000.00 |
2% |
| $5,001.00 & up |
4% |
The payments are due by the 15th of the month following your statement date. Accounts with balances over 30 days may be placed on "credit hold" until payment is received in full to bring the account to a current status.
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